Refund policy

Refund & Return Policy

Standard Coverage (Included Free)

At TheCozyColor, we stand behind the quality of our products.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will provide a replacement or a full refund at no additional cost.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged, defective, or incorrect item

📩 thecozycolor.help@outlook.com

30-Day Satisfaction Guarantee (Optional Purchase)

Customers who purchase our optional 30-Day Satisfaction Guarantee may return their item within 30 days of delivery for any reason.

If you are not completely satisfied with your purchase, simply contact us within 30 days of receiving your order to begin the return process.

Benefits include:

  • Returns accepted for any reason

  • Full refund upon approval

  • Extended purchase protection

Return Eligibility

To be eligible for a return under the Cozy Protection Plan:

  • The return request must be submitted within 30 days of delivery

  • The item must be returned in good condition

  • Proof of purchase (order confirmation) is required

Items that are damaged through misuse, abuse, or excessive wear may not be eligible for a refund.

Return Shipping

For returns made under the Cozy Protection Plan:

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

If the item is damaged, defective, or incorrect, TheCozyColor will cover any applicable return or replacement costs.

Refunds

Once your returned item has been received and inspected:

  • You will receive an email notification regarding the status of your refund

  • If approved, your refund will be issued to your original payment method

Please allow several business days for your bank or payment provider to process the refund.

Exchanges

If you would like to exchange an item, please contact us and we will guide you through the process.

📩 thecozycolor.help@outlook.com

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, please contact us.

📩 thecozycolor.help@outlook.com

Contact Us

For questions regarding returns, refunds, exchanges, or product issues, please contact:

📩 thecozycolor.help@outlook.com