Shipping policy
Shipping Policy
Processing Time
All orders are processed within 2–5 business days.
During high-demand periods or holidays, processing may take slightly longer.
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Times
Shipping times vary depending on your location. Estimated delivery times are:
- United States: 7–14 business days
- Canada & Europe: 10–14 business days
- Australia & New Zealand: 10–21 business days
- Rest of the world: 15–30 business days
Please note: These are estimates and do not include processing time.
Tracking Your Order
All orders include a tracking number.
Once your order is shipped, you will receive an email with your tracking details. Please allow a few days for tracking updates to appear.
Multiple Shipments
If your order includes multiple items, they may be shipped separately and arrive at different times.
Delays
While we do our best to ensure timely delivery, delays may occur due to factors beyond our control such as:
- Customs processing
- Weather conditions
- Carrier delays
Incorrect Address
Please make sure your shipping address is correct before placing your order.
We are unable to make changes once your order has been processed.
Lost or Stolen Packages
TheCozyColor is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, we recommend contacting the shipping carrier directly.
Duties & Taxes
International orders may be subject to customs fees or import taxes depending on your country.
These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order, feel free to contact us: